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Return Policy

Effective Date: 10 October 2023

Thank you for shopping with Cozy Dreams! We are committed to ensuring that your shopping experience is enjoyable and hassle-free. Please read our return policy carefully to understand how returns are handled.

30-Day Return Policy

We offer a 30-day return policy for most items purchased from our store. If you are not completely satisfied with your purchase, you may return the item within 30 days from the date of delivery.

Return Eligibility

To be eligible for a return, the following conditions must be met:

1. The item must be in its original condition and packaging, including all accessories, manuals, and tags.

2. The return request must be initiated within 30 days of the date of delivery.

Customer Responsibility

1. Reason for Return: Before returning an item, please contact our customer support team at cozydreams229@gmail.com or click the Messenger icon on screen to request a return authorization and provide a reason for the return. This information helps us understand your concerns and improve our products and services.

2. Image Submission: In some cases, we may request images of the product to assess the issue and expedite the return process. Please cooperate with our team and provide clear images as requested.

3. Shipping Fee: The customer is responsible for covering the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of your item.

Return Process

1. Request a Return: To initiate a return, please contact our customer support team at [support email] with your order number and reason for the return. Our team will provide you with a return authorization and further instructions.

2. Package the Item: Carefully package the item in its original packaging, including all accessories and manuals.

3. Shipping: Ship the item to the address provided by our customer support team. Ensure the package is properly sealed and the return authorization is included.

4. Inspection and Refund: Once we receive the returned item and inspect it, we will process your refund within cozydreams229@gmail.com or click the Messenger icon on screen days. The refund will be issued to the original payment method used for the purchase.

Exceptions

Please note that the following items are not eligible for return:

1. Customized or personalized items.

2. Items that have been used, damaged, or altered in any way.

Thank you for choosing Cozy Dreams. We appreciate your business with us!